FAQ
1. What payment method do you accept?
We currently accept Cash on Delivery (COD) only.
2. Is Cash on Delivery available across India?
COD is available for most serviceable pin codes across India. Availability depends on our courier partners and your delivery location.
3. Is there any extra charge for Cash on Delivery?
Any applicable COD or shipping charges, if applicable, will be displayed during checkout before you place your order.
4. How long does delivery take?
Estimated delivery times are:
- Metro Cities: 2–5 business days
- Other Cities & Towns: 3–7 business days
- Remote Areas: 5–10 business days
Delivery times may vary depending on your location and courier operations.
5. How can I track my order?
Once your order is shipped, you will receive your tracking details via email or SMS (where applicable).
6. Can I cancel my order?
Yes, you can cancel your order before it is dispatched. Once the order has been shipped, cancellation is not possible.
7. What if I receive a damaged or incorrect product?
Please contact us within 48 hours of receiving your order with your Order ID and clear photos of the product. We will review your request and arrange a replacement or refund if applicable.
8. Can I return a product?
Returns are accepted only in accordance with our Return & Refund Policy. Products must meet the eligibility criteria mentioned in the policy.
9. Do you ship outside India?
No. Currently, Relaxure delivers only within India.
10. How can I contact customer support?
For any questions or assistance, please email us at:
Email: contact@relaxure.shop
Our support team will respond as soon as possible during business hours.