Privacy policy

Welcome to Relaxure. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website, we may collect the following information:

Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • Billing and Shipping Address
  • Payment Information (processed securely through third-party payment gateways)
  • Order History

Automatically Collected Information

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Pages Visited
  • Date and Time of Visit
  • Cookies and Similar Technologies

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Verify and manage your account.
  • Provide customer support.
  • Send order confirmations and shipping updates.
  • Improve our website, products, and customer experience.
  • Prevent fraud and unauthorized transactions.
  • Comply with legal obligations.
  • Send promotional offers and newsletters (only where permitted by applicable law or with your consent).

3. Payment Information

Relaxure does not store your complete debit card, credit card, UPI, or banking details.

Payments are processed securely through trusted third-party payment service providers that use industry-standard security measures.

4. Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences.
  • Improve website functionality.
  • Analyze website traffic.
  • Enhance your shopping experience.

You may disable cookies through your browser settings, although some website features may not function properly.

5. Sharing of Information

We do not sell or rent your personal information.

We may share your information only with:

  • Payment gateway providers.
  • Courier and logistics partners.
  • IT and website service providers.
  • Government or legal authorities when required by law.

All third-party service providers are expected to maintain the confidentiality of your information.

6. Data Security

We implement reasonable technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

While we strive to protect your data, no method of transmission over the internet is completely secure.

7. Your Rights

You may request to:

  • Access your personal information.
  • Correct inaccurate information.
  • Update your details.
  • Delete your account (subject to legal and business record retention requirements).
  • Unsubscribe from promotional emails at any time.

8. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders.
  • Comply with applicable laws.
  • Resolve disputes.
  • Enforce our legal agreements.

9. Children's Privacy

Our website is not intended for individuals under the age of 18 years. We do not knowingly collect personal information from children.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised "Last Updated" date.

Your continued use of the website after any changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Email: contact@relaxure.shop

We will make reasonable efforts to respond to your inquiries promptly.