Refund policy

At Relaxure, customer satisfaction is our priority. We strive to deliver high-quality healthcare and wellness products. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • You received a damaged product.
  • You received a defective product.
  • You received the wrong item.
  • The product is missing parts or accessories.

To be eligible for a return, the product must:

  • Be unused and in its original condition.
  • Be returned with all original packaging, labels, manuals, and accessories.
  • Be accompanied by proof of purchase (Order ID or Invoice).

2. Non-Returnable Items

For hygiene, safety, and quality reasons, the following items cannot be returned unless they are damaged or incorrect upon delivery:

  • Opened or used healthcare products.
  • Personal care and wellness products with broken seals.
  • Products damaged due to misuse or improper handling by the customer.
  • Items marked as "Non-Returnable" on the product page.
  • Gift cards or promotional items.

3. How to Request a Return

To initiate a return, please email us at:

contact@relaxure.shop

Please include:

  • Order Number
  • Your Full Name
  • Reason for Return
  • Clear photos or videos showing the issue (if applicable)

Our support team will review your request and respond within 2 business days.

4. Return Shipping

  • If the return is due to our error (wrong, damaged, or defective product), Relaxure will arrange or reimburse the return shipping cost.
  • If the return is requested for any other approved reason, the customer may be responsible for the return shipping charges.

5. Refunds

Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method.
  • Refunds are typically initiated within 5–7 business days after approval.
  • Depending on your bank or payment provider, the amount may take an additional 3–7 business days to reflect in your account.

Shipping charges (if any) are non-refundable unless the return is due to our mistake.

6. Replacement

If you receive a damaged, defective, or incorrect product, we may offer a replacement instead of a refund, subject to product availability.

7. Order Cancellation

Orders can be cancelled only before they are dispatched.

Once an order has been shipped, it cannot be cancelled. You may request a return only if the product qualifies under this policy.

8. Damaged During Transit

If your package arrives visibly damaged:

  • Please take photos before opening the package.
  • Contact us within 48 hours of delivery.
  • Claims submitted after this period may not be eligible for replacement or refund.

9. Contact Us

For any questions regarding returns, refunds, or replacements, please contact us:

Email: contact@relaxure.shop

We are committed to resolving your concerns as quickly as possible.