Shipping policy

At Relaxure, we are committed to delivering your healthcare and wellness products safely and on time. Please read our Shipping Policy to understand how your order will be processed and delivered.

1. Order Processing

  • Orders are typically processed within 1–2 business days after payment is successfully confirmed.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During sales, promotional events, or high-demand periods, processing times may be slightly longer.

2. Shipping Coverage

We currently ship to most locations across India.

If delivery is unavailable for your location, we will notify you and process a full refund if payment has already been received.

3. Delivery Time

Estimated delivery times are:

  • Metro Cities: 2–5 business days
  • Other Cities & Towns: 3–7 business days
  • Remote Locations: 5–10 business days

These are estimated delivery times and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.
  • Relaxure may offer free shipping on selected products, promotional offers, or orders above a specified value.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation via email or SMS (where applicable) containing your tracking details.

You can use the tracking information to monitor the status of your shipment.

6. Delivery Attempts

Our courier partners will make reasonable attempts to deliver your order.

If delivery cannot be completed due to an incorrect address, customer unavailability, or refusal to accept the package, the shipment may be returned to us. Additional shipping charges may apply for re-dispatch.

7. Address Changes

Please ensure that your shipping address and contact details are accurate before placing your order.

Once an order has been shipped, we may not be able to modify the delivery address.

8. Damaged or Missing Packages

If your package arrives damaged or appears to have been tampered with:

  • Do not accept the package if the damage is severe.
  • Take clear photographs of the package and product.
  • Contact us within 48 hours of delivery.

If any item is missing from your order, please notify us within 48 hours of receiving your package.

9. Delayed Deliveries

While we make every effort to ensure timely delivery, Relaxure is not responsible for delays caused by:

  • Courier service disruptions
  • Natural disasters
  • Extreme weather conditions
  • Government restrictions
  • Public holidays
  • Incorrect delivery information provided by the customer
  • Other events beyond our reasonable control

10. International Shipping

Currently, Relaxure ships only within India.

We do not offer international shipping at this time.

11. Contact Us

For any shipping-related questions or assistance, please contact us:

Email: contact@relaxure.shop

Our customer support team will be happy to assist you.